Refund policy – Starttech Online Market

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Refund policy

 

We have a 14 days return policy from the day of order dispatch, you may return any product purchased on Starttech Online Market that arrives damaged, defective, missing part or does not match product description back to us. We will exchange the item with a brand new item or grant a full refund upon customer's request. You are required to ship the product, along with all original packaging back to us with a tracked shipping method. After we have received and inspected the returned product, we will send you the replacement free of charge without no extra charge.

If you want to return an item due to change of mind or any other reasons not specified above, you are eligible to return the item and pay the return shipping with tracking number, plus an administration and restocking fee of £30 to process your refund.

Order Cancellation Before Delivery

You may cancel an order for any reason before the item is dispatched for a full refund. You are required to submit your request to us by using "Contact Us" or emailing us at, refunds@starttechonlinemarket.com

Up to £30 return fee will be charged if an order has already been dispatched. The return fee is to cover part of the shipping and customs clearance expenses incurred during this process.

Refund will be issued and processed through our payment gateway within 3 to 5 business days after the item has been confirmed for return.