FAQ - Frequently Asked Questions
Q: Do I have a warranty for my purchased item and how many years cover?
A: All gadgets, electronics, mobile phones and tablets are covered by one year manufacture warranty from the day of purchase. Under warranty, your device will be repair to its working condition, if it cannot be repaired, it will be replace with a brand new device. You will be required to ship your device back to us or to one of the manufacture service location closer to you. If your device is damaged due to accident or general wear and tear, we can still assist you with repair but you will be responsible for the cost for return shipping, parts and labour.
Q: How long does it takes for you to ship out an order?
A: We usually ship out an order immediately after receiving cleared payment for your order. However, there are times when it will take 2 to 3 days to ship out your order due to high demand of the item or an unexpected inventory shortages. In such cases, we will contact you through email to inform you about the expected date of shipment. You may choose to wait for a re-stock of the item purchased or cancel your order to receive full refund.
Q: Do I need to register for an account to place orders?
A: No, but we recommend you to. You are not required to register for an account in other to place your order at "Starttech Online Market". Your email address, payment and the delivery details are all we need. All order updates will be sent to you through ordering email. However, we strongly recommend you to register an account with us, with an account, you may opt to receive updates about our sales and offers that are exclusive to registered customers.
Q: What security checks will be taken to make sure my purchase is valid?
A: Rarely, we may contact you to request further proofs/documents from you to validate your order. We will do our best to contact you as soon as possible to minimise delay to your order.
Q: How can I cancel my orders when it is under process?
A: Please contact us through email for details regarding cancellations. We will hold your order once we have received your request and process with refund as soon as possible. Administration fee may be deducted from your refund if an order has already been dispatched, requiring us to pay for its return shipping.
Q: Can I claim manufacturer cashback/rebate for items bought from your website?
A: Sorry, you cannot. Goods that are purchased from our website are not eligible for cashback or rebate, except otherwise stated before the item was purchased from us.
Q: If an item I purchased has dropped price after the transaction, will you refund the price difference?
A: Sorry, we do not. As our listing price is directly affected by the frequent changes in sourcing costs, we are unable to issue a refund of the price difference.
Q: Why is my phone/tablet not displaying English?
A: We do our best to make sure all electronics items we sell will display English language by default. Unfortunately, sometimes an item may display another language right out of the box. Should this occurs on your purchase, please contact us through email. Our technical support team will assist you to set the item into your desired language.
Q: What would be the language of the Manual for my ordered product?
A: The manual arrived with the box will come in the language of the sourced region most of which are in English, that may not be your language. You will be able to find an online copy for the product at your local official manufacturer's website. Many recently released mobile devices do not come with a manual at all.
Q: Will I receive the official power charger with my order?
A: Yes, you will. The item you have purchased will come with the original charger. If the charger that is included in the box is not compatible with your local plug, we will provide an adaptor with the order free of charge.
Q: How can I pay for my order?
A: We currently accept all major credit and debit cards issued by MasterCard, Visa, Discover, Amex, Maestro etc. We also accept, Google Pay, Apple Pay and PayPal. Please select the one that most suit you when making a payment.
Q: Do you offer free shipping on orders?
A: Yes, for most orders. We offer free shipping service on most orders that include at most one or two items. Orders will be shipped with courier service provided. Please allow 7-12 working days from ordering date until delivery. It may takes a little longer to delivery for remote or rural locations. You can also pay a little extra to upgrade to express delivery service by DHL and your shipment will be delivered as fast as 3 working days from dispatch.
Q: Can I pick up my item at your location?
A: Sorry, you cannot. We are sorry to inform you that we do not have a retail location. Your package will be dispatch from one of our warehouses that is most closer to your delivery address.
Q: Where do you ship to?
A: Shipping is free to the United Kingdom (including England, Scotland, Wales and Northern Ireland) United State of America, and is only £15 to £20 more to most worldwide countries. Shipping to all countries is fully tracked.
Q: Do you ship to PO Box address or hotel?
A: We generally only ship to permanent business and residential addresses. However, some re-shipper and hotel may be able to take deliver of our parcels. Please contact us with your delivery instructions. Thank you.
Q: How do I return my order?
A: Before returning your order, please contact us through our email. We will provide instructions for your return. Non-authorised return without noticing us first, may not be processed.
Q: Can I cancel my order if I change my mind?
A: Yes, you can. You can submit cancellation requests by sending us an email. We will proceed with your request as soon as we have received your message. You will be eligible to pay for return shipping and a restock/administration fee may be charged for processing a return if the order has already been dispatched.
Q: When can I expect a reply to my email messages?
A: Our business hours are Monday - Saturday 10:00am - 8:00pm GMT+1. We can usually answer your request within 24 hours or on the next business day.